Well, not really sure if they lost it, or gave it away lol. I got a message from UPS stating that there was nothing left in the box and they are unable to deliver my package. This order had 18 rolls of filament in it, so not an easy, go buy filament elsewhere while I wait for Bambu support to ship a new package.
So I opened a support case Tuesday, but so far I have only had responses from bots. Has anyone run into a similar issue, if so what was your resolution time? Mind you, this package ain’t going to turn up a month later, UPS said it is gone.
While I understand Bambu has no control over what happens when the packages leaves their hands, they still are responsible for it until I receive it. I am contemplating opening a Paypal claim, I know they will refund it, but I would prefer a new order be sent.
if you don’t hear back from BL on your ticket in the following 3-4 days, I’d open the claim back with PayPal, while notifying BL that’s because of their customer support failure to respond in a reasonable time period. You’re not the first to complain on such things, nor the last to claim back your money for failure to deliver.
Well that is an awful story. I wish you the best of joy in your remaining time, and hopefully you got the AMS setup and it is working for you!
As to my predicament. I ordered some Voxel PLA, we’ll see how I like it. I’ll give Bambu a few more days, if I have nothing to show for it, I’ll open a Paypal claim.
I was waiting for you to say how a rat tore a hole in the box and a bunch of small parts fell out, how in the hell does a box with 18 rolls of filament in it go empty? I call BS on UPS! (hey, that’s catchy )
OH have they. I’m sure he’s replied…and you should listen to him.
I have delt with such a case at work, on my companies end. We call that (as it’s usually on damaged orders) Corporate Over Goods, or just Over Goods.
Usually when a box comes open and the contents are spilled/damaged they will gather what they can, box it up and send the remains back to the company. When that happens CS usually has already sent a replacement or I wil put it through when I get it.
Keep in mind when that happens we usually know from UPS. We may open a claim with them. All of this is hidden from the customer. We apologize and ship asap, recouping from UPS behind the scenes.
UPS also maintains a area (i assume area, haven’t seen it) where they keep packages that have lost their way and have opened. We get big boxes back a couple of times a year with partial orders in it. Fun for me.
That’s easy. It’s actually far more likely to happen on heavy boxes than small packages.
The boxes are shuttled around at high rates of speed. Momentum will make it worse on sudden changes, and will cause them to fall off conveyers. Some of those conveyer are across a warehouse very high up. This can cause damage that get’s worse over time. We now double wall box heavier products to prevent this from happening as the manufacturers boxes don’t cut it.
Before retiring, I worked for a high end audio amplifier MFG company. One of our products valued at about $10,000 was returned to us with the top of the box caved in.
UPS refused to honor the insurance claim, stating that the product was not properly boxed - despite the double wall box, and the numerous labels showing UPS which way was up, and fragile electronic equipment inside.
Funny thing about the box, with the amount of ATF on the outside of the box, and the top caved in as if a 1950 Buick Dynaflow transmission was dropped on it. I pointed this out to the driver, he just shrugged, but got real twitchy when I told him that I heard that UPS was merging with Fedex…new company name was going to be FedUps.
The product was just about destroyed, heat sinks bent, top cover bent nearly in half, and oil all over everything.
Years ago, it was a Mac, but I helped design and manufacture a product called Coda,
this amp weighed about 100 pounds, look at these specs here:General 5 — CODA
Fingers crossed you get actual action as I received this message and they came back and told me they couldn’t care and wouldn’t do anything.
They said they had spent all the time investigating and I caught them in a lie as they hadn’t even spoken to the delivery company in around 10 days before.
It is just frustrating. They have wonderful printers but their support is, well there is definitely room for improvement there. I use them, because it is a one stop shop for all my needs. Being as I have a full time job, a side business on top of that, and I am taking 9 credit hours at a local college, I don’t have time to waste on trying to organize all the little things. So I rely on places like Bambu, while slightly more expensive it is a convenience thing for me. But right now they are taking up way too much of my time.
1 - Let customers pick shipping method. Many other online retailers let us do that and customers will generally know which shippers to avoid if there is trouble in some area. It’s not a guarantee there won’t be issues, but at least if there are, the customer had a choice.
2 - As soon as it can be established that there is a problem and delay with a shipment, recall the original shipment and immediately replace it with another. Some delay can’t be helped but people understand when a vendor is at least trying. Too many experiences related here paint a picture of Bambu not trying and not caring.
And maybe more people having issues should do exactly what Bambu asked us all to do - rate the service.
I’m not upset about the shipping mishap per se. To be honest, if I chose a method it would have been UPS. Shipping mishaps happen, but that doesn’t change the fact that Bambu is responsible for the package until I receive it. What I am upset about is how Bambu is handling this. This is clear cut; the package was destroyed. Bambu should have sent a replacement package the next day. But here we are, past the time they said they needed and still no package.
I will leave feedback once this is resolved. No point leaving it before it is resolved as the outcome will determine how bad the bad feedback is.
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