User experience with Support and Product: totally different quality!

[MalcTheOracle]

They did something very similar to me, more than once.

RANT: BL failed to deliver my order and want evidence

This is a RANT, feel free to skip it. Bambu Lab wants ME to produce evidence that a delivery they organised but never materialised. They have NOT been kind enough to share what this sort of evidence looks like. How do I possibly prove a negative? I ordered the following: P1S with AMS Second AMS AMS Hub The missing item is the AMS Hub. The delivery company decided NOT to deliver to my house when I was home and have been unable to leave my home for 4+ years (disabled). The delivery compan…

RANT: BL did it again, they learnt nothing, worse than last time

It has been 32 days since I ordered another AMS. I placed my order on the 2nd of September, at the time of ordering it was on back-order and due on or before the 11th of September. Short version, they failed to ship it when they promised, when they did I was only informed by the delivery company with 4 hours notice and then the delivery failed to arrive. The delivery company agreed that day the delivery would not turn up and they suspect the driver stole it and will be charging him for the it…