Tinfoil hat on, I do get the same feeling. It’s a bit suspicious they set up automatic systems to ban people when they get too many downloads. Since they still verify everyone who tried to redeem points what’s the point of banning people for getting points? And even then ignoring the people writing to the support about it. I’m on my third ban for having a too popular model and being confused with bots, right now support has not answered me in soon to be 48h. It feels like they would want to sort these things out as fast as possible as they surely understand the more people that want to download a model the more people will visit their site and get the whole eco system rolling. But maybe they are just happy with the small groups showing up every time something blows up then ban the person right before he gets to redeem his points.
I’ve tried get in contact with the support in any way I can besides an email which I get response to once every week, asking employees, looking for phone numbers to the support, secondary emails, nothing. Its just the ticket system which rarely responds and takes days.
Really doesn’t give me much confidence and want me to redeem as many points I can as fast as possible. The way this is being handled. Seems like Bambu Lab over all has put a lot more focus in trying to get more and more customers/users but completely lost it in the part of taking care of the customers and users they already have.
I wanted to store my points for something more useful than filaments, like getting a discount on a new printer etc. Always thought that even though all this talk about changing point system and what not they will surely just decrease the amount of points you receive and not increase the points to redeem gift cards or anything as to not screw over the people who helped get everything going, but as of now it seems like they almost actively try to screw over their users.
Right now I have a multi-file project, I got 550 downloads on the most popular drawer many more on the drawers combined, but only 250 on the lid and feet’s. Easy calculations at least 300 people out there have an unfinished project just laying on their desk or they threw away the plastic counting it as wasted. I get 5-10 messages a day from random people every time I get banned and the project is taken down, worried if they just wasted kilograms of plastic printing everything they have so far, if the project is going back up or what’s going on.
I tried to explain the situation to the support first time they kind of cared, solved it in 28h which was great if you ignore what caused the problem to begin with. But now I cant even get a response in 48h. No matter where I turn asking for support I’m just being ignored.
It’s getting to the point I’m starting to get a bad conscious for releasing the project. Not everyone is sitting on 50kg of plastic and can just squirt away as they please. Most people that would print these sort of systems are kind of new. I feel like I contributed to screw over a lot of innocent people who did not deserve it.
Hopefully everything will be sorted out, but its so easy to assume the worst and just spiral when you cant even get a response from support, nor anyone else you try to contact.