"You are temporarily blocked from redeeming points"

Just sharing the post stats that may have cause that whatever spike, and I didn’t expect to get popular on /r/BambuLab subreddit.

Could be the MW system last week upgrade got very sensitive now?

Subreddit stats (I don’t know how reliable is)

This is a spike, it looks like flagged by prints # ratio? Another model in the past did not have issue with my account.

Or it is flagged for too many collects?

I would be surprised if too many prints would trigger something. Maybe I’m wrong, but i would expect that prints are the hardest metric to abuse / fake since they’re basically verified by the printer (from my understanding).

@Just_Josh How long it took you to get appealed? I send in a ticket last night, but I think there is a 3 days grace period to get replies.

The system is very sensitive now, and I understand this is because of the crazy spams or bot we had in the past months. The message in the system “banned” word is a bit too harsh for a legit maker. Should be “temporary on hold for review”, like banned for 1 month out of random… not even a warning.

Not like I need to redeem anything at the moment, but I find this is an unjustified ban.

I don’t know if @Tanklet can take this feedback for MW team.

I also heard some big print like 24-30 hours to print, many people starts downloading it and print. Those print stats will not show up under 24 hours later when the print finished.

This cause the stats to look like volume bot downloading - that user got trigger a ban. This is flaw in the system should calculate the expected time for the “print stats” starts counting before flagging the account.

If a print only takes 15mins, but there are 500 downloads with 0-10 prints after 30-60 mins. That is obviously a bot download.

It needs a grace period between download and print stats!

I appealed and it was denied. They said my account was involved in score manipulation and I needed to wait the 30 days. I told them that the most downloads I ever had was 170 in a day so if I was providing incentives or using a bot I really stink at it. They never replied to that.

The suspension was lifted a couple days ago and I used all my points quickly. Not sure I trust these systems or the appeal process.

Oh yikes, was yours shared on social media?

Yeah I shared a couple models on social media. Went form like 35 downloads a day to 170 max a couple days later. (which was also the day I showed up on the trending page of Makerworld) Then the next day I got suspended.

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Analytics got updated, this is probably why my account got flagged after sharing on Reddit. This is probably my biggest spike I ever had.

The latest scam is the 1g print profile. They upload a picture of any model but the profile is a 1g square which takes 6m (most of which is the printer warmup), there is one download mule who will print multiple times off the same download. They get to 20 prints (they even 5star rate the print lol) and delete, then rotate a few various uploads for a few hours.

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Yeah, I have seen those - they are trying to keep it low profile.

Well it came with a bit of pain, but congratulations too! It’s heart warming seeing a spike of interest in one’s content.

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I’ve seen (and reported) these in the past.

But that shouldn’t be too hard to detect i guess - at least in the long run. I mean they are usually fairly new accounts and uploading and deleting models is also a more uncommon behavior. We might delete things sometimes, but it’s unusual to do that frequently.

I guess many of us also wouldn’t mind it if there is a little delay until we can redeem points, so scammer can’t redeem their points before the reports are checked. I think my last reports took like 1-3 days to be processed - that’s not too long to wait imho.

There could also be something like a trust level of accounts in the system. I guess an account that has already a higher level, a connected Bambu printer and received a finished order so the address and a payment method is known “could” have in their system a higher trust level than newly created account without any proofed data.

I guess there are counter measures that could make it much harder for scammer, but many of us legit users / designer would be fine with. Especially if they’re discussed beforehand.

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I’m hoping they are fine tuning this as the reports are definitely giving them enough data to go off. I don’t mind the wait to redeem as long as this is catching the stray scammer that slips by the reports.

Trust level may be a bit of a stretch because there are plenty of high level scam accounts now because they’ve not deleted them or haven’t been caught out.

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Agree, hope they can use my example false flag. I don’t need to redeem anything at the moment, but still would like to see that flag off my account.

Guilty until proven innocent, right?

A present its “Minority Report” :dizzy_face:

Are you still earning points presently? Have any points been deducted from your account? Otherwise, it seems ineffective to impose a one-month point redemption ban on someone who manipulated their points on a relatively minor scale, as they could simply redeem them after the ban period.

It is still earning points, this is where I find this very confused. A flag on my account is never a good thing to see for a legit maker, and I think they may have worded those message incorrectly. Should be “temporary” under review before release the points. Not the word “banned” and ban for 1 month?

Lost in translation?

The model is still there to share. Someone said a way to control expenses… but I doubt it; otherwise why bother running contests.

I got updates, they said my account is in normal state now. Still worry about future uploads from the system, happy trigger ban.

Maybe I should open the ticket, “Hey guys, just so you know I’m about to post this on social media!” :sweat_smile:

At least they responded, thank you, MW.

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I guess the most important thing is that they really check the appeal and check if the evidence we bring matches their data.

But yes, at least until they found a way to fight the fraud people by maybe making it harder to create fake accounts, adding a delay time until points can be pulled out or something like that I’ll also be a bit more hesitant with sharing my designs on reddit.

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Hello amte have the same problem was blocked till today ,now open a ticket to check.my acc and redeem the points … and we will see what is happening