Take a look at this post, it appears a lot of X1C’s run into this Z Axis issue, if this is not the issue you have, can you reply with a bit more details?
As suggested by @Kioto above, check that the plate is in the right position
mine had been off on one side (my fault, I forgot a tool under the plate) and the problem appeared after several weeks
one of the Z axis guide had been pushed up out of position, and prevented the full rise of the plate
see pictures in the thread :