U.S. order. Shipped Dec. 13th. There have been no updates on the UPS tracking # since it left CA. Delivery date was supposed to be the 19th. Can anyone else in the U.S. confirm if your tracking # had normal UPS updates or if UPS used a 3rd party with no tracking updates?
2 Likes
I ordered the Lab X1-Carbon Combo on the 7th November, got payment notification today.
In all honesty I prefer the p1p and want to cancel my order but I will lose the 50 Euro if I cancel now.
Anyone interested to take it over from me ? I live in Switzerland, if so reach out to me
I have the same situation, no shipping movement since Dec. 13 on my X1 carbon, I also purchased a P1P just a 3 days ago, and they shipped it out fast and today when I checked shipping status it already left the shipping facility. My conclusion is that for the X1 carbon they donāt have it instock or donāt have enough inventory otherwise they will ship it out right away, this is not related to UPS at all. The big problem is they donāt answer any email at all, if there is any problem with the printer in the future looks like we are on our own, I really hope they can improve their customer service.
1 Like
Did you have any luck? Iām in the same boat as youā¦same dates, everything.
1 Like
You only loose the 20ā¬, shipping will be refunded?
I ordered a X1-Carbon Combo today 
1 Like
No response from Bambu as of yet. Shipping date was updated yesterday. Now it says on its way dated dec 20th, eta Dec 27th. Again, no UPS origin scan or movement of any kind.
4 Likes
I have the same problem in Canada. On Monday 19th, got my email for final payment. Paid in the hour. That night the shipping lable was created, with expected delivery of the 23rd. Then the package did not get any update until the 22nd, and got a new delivery status to expect it on the 26th. Now, we are the 26th, and the printer is still at the same sorting facility. And no way I will get in today !!! 3,000 Km+ away from my house!!!
Hey Tony,
While I ersonally do understand your frustration I also feel you are slighly overreacting. The delivery times and the payment conditions are well stated here in the forum and on the website. The fact that another supplier didnāt live up to their promises and therefore your company has pressure is not something that you can shift onto Bambulabs.
Also I believe that the Bambulabs is a consumer device and never has been positioned as a business/professional device. That comes with other types of service, respons times etc.
Regarding response times from Bambulabs: I personally also feel that it takes relatively long before you get an answer, but frankly that comes with a product that clealy exceeded the companes own expectation.
My advice to you is: If your company want to go in business with something that is revolving around a 3D printer spend a bit more money for a professional device that comes tailored for business.
Regarding our advance payment: Both while pre-ordering as in the email stating you should pay it is clearly mentioned you have to do that within a certain timeframe. I donāt understand why you waited with your questions (there surely must have been days if not weeks between your pre-order and your payment email) to ask your questions.
If you CAN wait and donāt expect high end customer service and support I would still suggest going for the Bambulabs because as an owner of several (including professional) 3D printers itās fantastic. But having said that: Take into account that the bambulabs is not a long term field tested device so if you make your business dependent on that you might be having an issue in the long run.
Ciao,
Nico
Ciao OfthewellNL,
Finally I received my printer and apart from the unplugged heated bed resistor sensor connector, and the two loops around the holes that screws the waste filament chute (which I fixed) onto the post support that holds it all up, the printer has a lot of potential and the print quality is good.
I am the one who says the good and the bad to your face, outspoken.
I can say that Bambu lab has certainly revolutionized the world of 3D printing, with an innovative product, albeit with some engineering problems to be perfected in future hardware versions.
Iāve been stressing it for a week, with fairly continuous prints, I must have made 200 prints. We hope it can sustain this body of work in the long run.
The product is certainly successful, designed for that niche of customers who do not want to tinker or waste time trying to perfect their prints, or for example making upgrades and modifications that the geek usually performs regularly on a 300 euro Cartesian 3D printer .
I would buy at least 5 more if I had the certainty of finding assistance ready to answer all my problems.
The first thing Iām going to look at is after-sales assistance, here is the added value that a company should have to differentiate itself from the crowd!
Hello.
Tony - B2B
1 Like
#uk652678762 Can someone from Bambu Labs contact me please.
My account now shows that my order is now complete, however you have only sent part of my order, you did not send the X1 Carbon, only the AMS.
I have checked with DPD, there was only 1 package in the consignment.
2 Likes
Hi there, just ordered the X1Carbon Combo, any idea what the current turnaround time is to ship in the US? I canāt find any mention of an estimate anywhere on the site, sent an email, but seeing here that bambu doesnāt respond too well 
lolā¦ Thanks
FYI - tickets are being responded to slowly for multiple reasons (covid restrictions/holidays).
1 Like
It appears that they have the CC available in the US store. Could well be they ship within days.
I am in the New England area. 
Preordered: 10/22/22 
Payment Invoice: 12/6/22 
Notice of Shipment: 12/7/22 
Delivered (by UPS): 12/15/22 
1 Like
Hello, usually 3d printer and ams come all in one box.
Tony - B2B DRONE - Italy
2 Likes
Hope next week i get my second invoice.
Andreas, please do not mention your order number here. and if you have ordered from the EU shop, it does say that the new shipment will arrive in Germany by End Jan/Early Febr.
1 Like
Do we receive a message on our bambulab account that final invoice is sent, or do we get it only by email?
1 Like
I am in the Euro area. 
Preordered: 08/12/22
Payment Invoice: 07/01/23
Notice of Shipment: 09/01/23
Delivered (by DHL/Post): 13/01/23
X1CC